Live status
See which stage your parcel is at, from pick-up to delivery.
Tracking
Where is my parcel?
Enter your tracking code and follow the delivery in real time.
Soon you'll be able to follow your RoutrexGo parcels here in real time.
Online tracking coming soon
We are getting real-time tracking ready. For questions about a parcel, write to support@routrexgo.com.
Contact supportEnter your tracking code.
You get the code from the shop you bought from or from RoutrexGo.
In tracking
Stay in control of your delivery.
Message the driver
Send the building access code or delivery notes straight to the driver.
Set a safe place
Say where to leave the parcel, with text or a photo the driver can see.
Reschedule
Not going to be home? Pick another day, no phone calls.
Proof of delivery
Who signed, a photo of the address or a video of the parcel at the safe place.
Another attempt
If a delivery fails, the parcel goes back out on a later run.
I can't find my tracking code.
Check the order confirmation e-mail or ask the shop you bought from. The shop creates the shipment with us.
The code doesn't work.
Make sure you typed it without spaces. A new shipment can take a few minutes to appear. If it still fails, contact us.
I won't be home. What now?
On the tracking page you can set a safe place or reschedule the delivery for another day.
The delivery failed.
Don't worry: the parcel goes back out on a later run. You can follow the new attempt in tracking.